Tag: strategy

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Secrets of Return Allowances

Experts from Philips, Best Buy and Genco share insights on how to utilize Return Allowances to Reduce Reverse Logistics Cost.

Despite good intentions, return allowances, if not done correctly, may not be a good solution to reduce Reverse Logistics costs.   Return Allowances started out as a quick and easy way for a manufacturer to give an allowance to the retailer to manage its returned items, thereby reducing the reverse logistics costs of processing, logistics and transportation for both parties.   The intention of a Return Allowances was to provide a quick and easy way to negotiate a win for everyone. 

However, if not thought through carefully, return allowances can have negative results for both the manufacturer and the retailer.  “Very often they are not saving anyone money”, explained Tony Sciarrotta, Director of Returns Management at Philips.  To help you better understand return allowances, Sciarrotta, John Slothower, Manager of Innovation and Services at Best Buy and Curtis Greve, President of Retail Services at Genco Supply Chain Solutions have shared some of their knowledge, insights and secrets to achieving better return allowances.

Report: Successful Reverse Logistics for e-Commerce Retailers
If you run an e-Commerce retail store, product returns are unavoidable. Reverse logistics in an e-tail environment is a challenging part of your business. Customer service is essential to getting and keeping your on-line customers. The handling of your customer product returns is an essential component of your customer service program.

There are 2 items tagged with strategy

Business Insights and Strategies for Managing
Reverse Logistics Operations