Tag: prevention

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Secrets of Return Allowances

Experts from Philips, Best Buy and Genco share insights on how to utilize Return Allowances to Reduce Reverse Logistics Cost.

Despite good intentions, return allowances, if not done correctly, may not be a good solution to reduce Reverse Logistics costs.   Return Allowances started out as a quick and easy way for a manufacturer to give an allowance to the retailer to manage its returned items, thereby reducing the reverse logistics costs of processing, logistics and transportation for both parties.   The intention of a Return Allowances was to provide a quick and easy way to negotiate a win for everyone. 

However, if not thought through carefully, return allowances can have negative results for both the manufacturer and the retailer.  “Very often they are not saving anyone money”, explained Tony Sciarrotta, Director of Returns Management at Philips.  To help you better understand return allowances, Sciarrotta, John Slothower, Manager of Innovation and Services at Best Buy and Curtis Greve, President of Retail Services at Genco Supply Chain Solutions have shared some of their knowledge, insights and secrets to achieving better return allowances.

Ease of Use Round Table

The Ease of Use Round Table www.eouroundtable.com has developed a number of great tools and white papers to help you to analyze your product returns, understand why your are getting returns and take proactive action to reduce the returns. 

The Ease of Use Round Table was started in response to data suggesting that Ease of Use was the number two reason that potential new buyers were not buying PCs. Since then, their focus has broadened and participating companies include representatives from the desktop and mobile PC OEMs, server OEMs, IT-solutions providers, peripherals providers, communications equipment OEMs, hand held manufacturers, telecom providers, electronics and CE product providers.  The EOU Roundtable includes companies such as Intel, Microsoft, HP, Dell, Siras, Philips, Access Technologies, Lexmark, Best Buy, Broadcom, Lenovo, LG Electronics, Nokia, Samsung, France Telecom, and Canon

Reduce Your No Trouble Found NTF, NPF with a Product Re-Design Tool

Many proactive companies are spending a lot of time trying to determine how to avoid returns.  If you could reduce Your No Trouble Found (NTF, NPF No Problem Found) how much of an impact would that have on your reverse logistics?  Below is a great Product Re-Design Tool and questionaire to help assess your products with the goal of reducing NFT returns.

There are 3 items tagged with prevention

Business Insights and Strategies for Managing
Reverse Logistics Operations