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Written by Paul Rupnow
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Saturday, 23 July 2005 |
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If you run an e-Commerce retail store, product returns are unavoidable.
Reverse logistics in an e-tail environment is a challenging part of
your business. Customer service is essential to getting and keeping
your on-line customers. The handling of your customer product returns
is an essential component of your customer service program.
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Written by Paul Rupnow
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Thursday, 01 February 2007 |
Forbes magazine outlines or benchmarks some of the opportunities for 3PL's providing Reverse Logistics services such as:
"3PLs themselves realize from 12% to 15% profits on this business"
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Written by Paul Rupnow
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Wednesday, 24 August 2005 |
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I had the honor of speaking and teaching Reverse Logistics at the Reverse Logistics Conference and Expo in Amsterdam 2005 hosted by the Reverse Logistics Association. I also had a chance to learn from many other Reverse Logistics Professionals and I just had to pass some of the knowledge I gained.
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Written by Paul Rupnow
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Saturday, 09 April 2005 |
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A great deal of Reverse Logistics success can be achieved by focusing on Returns prevention. Philips Consumer Electronics began its Return rate reduction initiatives by understanding what was causing the Returns and seeking ways to avoid or prevent Returns.
This case study written by Tony Sciarrotta from Philips is a must read of all Reverse Logistics professionals.
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Written by Paul Rupnow
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Tuesday, 31 May 2005 |
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One of the quickest and best opportunities for profit in your reverse logistics operations is available in the area of inventory asset disposition. One of the best ways to enhance the disposition value of your refurbished goods is through speed. The "Need for Speed" should be one of your top 3 objectives in your Reverse Logistics processing operations.
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Written by Paul Rupnow
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Friday, 24 June 2005 |
Handling product returns is tricky. Assembling technology to help you
effectively manage your Reverse Logistics is even trickier.
The good news is that the technology changes over the past several
years have resulted in some excellent opportunities to leverage
technology to improve your Reverse Logistics processes.
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Written by Paul Rupnow
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Wednesday, 26 January 2005 |
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How well are you managing your Reverse Logistics Operations? How do
your operations people determine the best course of action for that
pallet full of returned goods that just arrived?
Returns operations and processing is an emerging topic that has been
neglected for a long time. There is no school for reverse logistics, no
rules or methods, and no best practices or comparisons. How do you know
WHAT you should be doing? How do you know HOW WELL you are doing?
Tags:
benchmark,
best practices,
consumer electronics,
electronics,
high tech,
inventory management,
key performance indicator,
managing,
returns management,
RMA,
Tips,
warehouse,
white paper,
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