Returns Management Tactics from Philips |
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Articles - Returns Prevention | |
Written by Paul Rupnow | |
Saturday, 09 April 2005 | |
If the returns do not arrive, you will not incur any cost to process them. Philips Consumer Electronics wisely looked at the root causes of their returns. Without changing their reverse logistics processing operations, they were able to save $100 million dollars per year and reduce their returns by 500,000 units. The article How Philips Reduced Returns by Tony Sciarrotta from Philips in Supply Chain Management Review outlines in detail some excellent ways to reduce your returns, such as: This is a required reading article for all Returns managers!
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