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Returns Management Tactics from Philips PDF Print E-mail
Articles - Returns Prevention
Written by Paul Rupnow   
Saturday, 09 April 2005

If the returns do not arrive, you will not incur any cost to process them. Philips Consumer Electronics wisely looked at the root causes of their returns. Without changing their reverse logistics processing operations, they were able to save $100 million dollars per year and reduce their returns by 500,000 units.

The article How Philips Reduced Returns by Tony Sciarrotta from Philips in Supply Chain Management Review outlines in detail some excellent ways to reduce your returns, such as:

   1. Improving Ease of use

   2. Enforcing returns policy and gate keeping

   3. Working with the Retailers, since they do not want to handle returns either

   4. Appointing a reverse logistics leader and creating a cross-departmental team

This is a required reading article for all Returns managers!

 

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