Written by Paul Rupnow
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Tuesday, 06 May 2014 |
When building a business case to improve your Reverse Logistics or get funding on technology or software to improve your Reverse Logistics operations, it is often very helpful to have good quotes, references, success stories or case studies to back up your proposal. Below I have assembled a number of excellent quotes and references you can use to help others understand the opportunity you are presenting:
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Written by Paul Rupnow
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Wednesday, 29 May 2013 |
On May 29th the RLA consumer Electronics committee hosted an interactive
webinar where Tim Quinn from BJ's Wholesale Club presented several
topics and questions that he seeks solutions for or best practices as he
leads a strategic review of the reverse logistics and return functions
for his company. The session was well attended by a number of Reverse
Logistics professionals and visitors from the CE committee including
retailers such as OfficeMax and Staples. Below is a quick list of a
number of take away "nuggets" that may help you improve your Reverse
Logistics operations:
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Written by Paul Rupnow
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Wednesday, 22 May 2013 |
Periodically it is useful to review your current practices against
Reverse Logistics industry best practices. Below are some "valuable
nuggets" of information from the recent Reverse Logistics Association
Consumer Electronics Committee interactive webinar session on Better
Customer Experience around Advanced Exchanges. The webinar was attended
by over a dozen Reverse Logistics Professionals from companies such as
Google, Philips, Toshiba, Staples and OfficeMax, who shared their
issues, knowledge and experience. The items are in bullet point format
for quick review:
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Written by Paul Rupnow
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Sunday, 21 April 2013 |
How much better would your Reverse Logistics team perform if you had a
whole group of Reverse Logistics experts providing you with advice?
Good advice and best practices are hard to find... until now. The
Reverse Logistics Association Consumer Electronics Committee is hosting
some very innovative interactive sessions to share experiences and best
practices on Reverse Logistics issues. With the guidance of CE
committee co-chair Paul Baum of PlanIT ROI, attendees shared experiences
and successes on topics and challenges presented by Chris Galletto,
Senior Manager, Reverse Logistics at OfficeMax. The key discussions of
this session were methods to drive, measure and monitor Reverse
Logistics performance for a large Retailer. The session was attended by
over one dozen very experienced Reverse Logistics professionals from
retailers and manufacturers who all provided a wealth of feedback and
wisdom.
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Written by Paul Rupnow
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Tuesday, 26 July 2011 |
“To be or not to be” that is the question for RMAs. The “RMA” (a return material authorization or just “RA” return authorizations) is full of uncertainty. Uncertainty as to whether we want to authorize a return, uncertainty whether we will ever receive the unit, uncertainty what kind of condition it will be in, uncertainty whether we will issue a credit, ship a replacement or do a repair. We are not even certain that an RMA is a formal accounting transaction. Managing uncertainty is much of what we do in reverse logistics, but the RMA is the heart of much of what we do in reverse logistics.
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Written by Paul Rupnow
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Tuesday, 07 September 2010 |
When was the last time you filled out and mailed in that Product Registration card? “Never” is the answer from most people. Why not just keep the receipt handy? Why bother with the effort just to get on another junk mail list. Not so any longer. A number of trends are now encouraging consumers to complete product registrations and these factors are opportunities for Reverse Logistics teams to reduce returns and decrease costs.
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Written by Paul Rupnow
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Sunday, 30 October 2011 |
Mr. Sudipto Ghosh, the Chief Customer Support Officer of Acer India provided the key note presentation in October at the Reverse Logistics Association 2011 conference in Singapore. As part of his presentation, Mr. Ghosh provided some of the key trends and challenges he is facing as the head of service in India. His insights are worthy of discussion and will be important or critical to the ongoing success of most reverse logistics and aftermarket consumer electronics service teams.
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